FAQ
Frequently Asked Questions
Looking for our policies? Please visit our Shipping Policy, Returns & Refund Policy, Alcohol Sales Policy, Website Terms & Conditions, or Privacy Policy for complete details.
Ordering
Can I cancel or modify my order?
Orders begin processing immediately after they are placed so they can be transmitted to our fulfillment partner as quickly as possible. For this reason, we cannot accept order cancellations or modifications once an order has been submitted.
Can I ship an order as a gift?
Yes. During checkout, simply enter the recipient's shipping address. Please note that all wine deliveries require the signature of an adult who is at least 21 years of age.
Shipping & Delivery
When will my order ship?
Orders are processed Monday through Friday.
Orders placed before 1:00 p.m. Pacific Time are generally transmitted to our fulfillment partner the same business day. Orders placed after 1:00 p.m. Pacific Time are generally transmitted the following business day.
How do I track my order?
Once your order ships, you'll receive a shipping confirmation email with UPS tracking information.
I missed my UPS delivery. What should I do?
UPS generally attempts delivery up to three times.
After your order has shipped, UPS offers delivery management options for many shipments, including delivery rescheduling and Hold for Pickup services.
Manage your delivery through UPS My Choice:
https://www.ups.com/us/en/track/ups-my-choice.page
Can I change my shipping address after placing an order?
Orders begin processing immediately after they are placed, so shipping address changes cannot be accommodated.
After your order has shipped, any available delivery changes must be arranged directly with UPS through their delivery management services. Manage your delivery through UPS My Choice:
https://www.ups.com/us/en/track/ups-my-choice.page
What happens if my shipment is returned?
If UPS is unable to complete delivery, it's important to make any available delivery or pickup arrangements before the shipment is returned.
Orders returned because delivery could not be completed are not eligible for a refund, as returned wine cannot be restocked or resold.
Alcohol Delivery Requirements
Why do I have to sign for delivery?
Wine deliveries must be accepted by an adult who is at least 21 years of age. A valid government-issued photo ID may be required upon delivery.
Can UPS leave my package without a signature?
No. Wine deliveries require an adult signature and cannot be left unattended.
Do you ship to my state?
Une Femme ships only to states where direct shipment of wine is permitted by law. Shipping availability may change as state laws change.
Returns, Refunds & Damaged Orders
Can I return my wine?
Due to regulatory restrictions and the nature of alcoholic beverages, Une Femme does not accept returns once an order has shipped.
My order arrived damaged or I received the wrong wine. What should I do?
Please notify us within 24 hours of delivery and include photographs of:
- The Product
- The shipping box
- The shipping label
Please let us know whether you are requesting a replacement or a refund, and we'll review your request as quickly as possible.
How long do refunds take?
If a refund is approved, it will be issued to your original payment method. Depending on your financial institution, processing times may vary.
Still Need Help?
If you can't find the answer you're looking for, we're happy to help.
Email: hello@unefemmewines.com