Refund policy

 

Last Updated: July 15, 2026

This policy explains how Une Femme handles returns, damaged or incorrect orders, and refunds.

For information regarding shipping, delivery attempts, and adult signature requirements, please see our Shipping Policy and Alcohol Sales Policy.

Returns

Due to regulatory restrictions and the nature of alcoholic beverages, Une Femme does not accept returns once an order has shipped. Returned wine cannot be restocked or resold.

Exceptions apply only where required by applicable law.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect Product, notify Une Femme within 24 hours of delivery.

Please include:

• Photographs of the Product;
• Photographs of the shipping box; and
• A photograph of the shipping label.

When contacting us, please let us know whether you are requesting a replacement or a refund. We will review your request and determine the appropriate resolution.

Please retain the Product and packaging until your claim has been reviewed.

Returned Shipments

Once an order has shipped, customers are responsible for monitoring shipment tracking and making any available delivery or pickup arrangements directly with UPS.

Orders returned because delivery could not be completed are not eligible for a refund. Returned wine cannot be restocked, resold, or reshipped.

Refund Processing

Approved refunds will be issued to the original payment method. Depending on your financial institution, processing times may vary.

Questions

Questions regarding this policy may be directed to hello@unefemmewines.com.