Shipping policy
Last Updated: July 15, 2026
Our goal is to deliver your order safely, promptly, and in compliance with applicable law. This policy explains how shipping works, what you can expect after placing an order, and answers many of our most common shipping questions.
Additional requirements related to age verification and alcohol sales are available in our Alcohol Sales Policy.
Where We Ship
Une Femme ships wine only to states and jurisdictions where direct shipment is permitted by applicable law.
Shipping availability may change as laws and regulations change. We reserve the right to decline or cancel any order that cannot legally be fulfilled.
When Orders Ship
Orders are processed Monday through Friday, excluding holidays.
Orders received before 1:00 p.m. Pacific Time are generally transmitted to our fulfillment partner the same business day.
Orders received after 1:00 p.m. Pacific Time are generally transmitted on the following business day.
Processing times are estimates and may vary due to holidays, order volume, inventory availability, or other operational circumstances.
Order Cancellations & Modifications
Orders begin processing immediately after they are placed so they can be transmitted to our fulfillment partner as quickly as possible.
For this reason, Une Femme does not accept order cancellations or modifications once an order has been submitted.
How Orders Are Shipped
Unless otherwise specified, orders are shipped via UPS Ground.
Once your order has been transferred to UPS, you will receive a shipping confirmation email with tracking information.
Estimated delivery dates provided by UPS are estimates only and are not guaranteed.
Tracking Your Shipment
Please monitor your shipment using the UPS tracking information provided in your shipping confirmation email.
Once your order has shipped, UPS provides the most current delivery information, including estimated delivery dates and available delivery options.
Changing Your Shipping Address
Please verify your shipping address carefully before placing your order.
Because orders begin processing shortly after they are placed, address changes cannot be guaranteed.
Once an order has shipped, any available delivery changes must be arranged directly with UPS.
Managing Your Delivery
After your order has shipped, UPS may offer delivery management services, including:
- Delivery notifications
- Hold for pickup at eligible UPS locations
- Delivery scheduling or rescheduling, where available
- Other delivery options offered by UPS
Availability varies by shipment and location.
Questions regarding these services should be directed to UPS.
Adult Signature Required
Wine deliveries require the signature of an individual who is at least 21 years of age.
A government-issued photo ID may be required at delivery.
Orders cannot be left unattended or delivered without an eligible adult signature.
Please review our Alcohol Sales Policy for additional information.
Missed Deliveries
UPS generally makes up to three delivery attempts.
If you are unable to receive your shipment, please contact UPS promptly to arrange any available delivery or pickup options before the shipment is returned.
Returned Shipments
If delivery cannot be completed, please work directly with UPS to arrange any available delivery or pickup options before your shipment is returned.
Orders returned because delivery could not be completed—including due to an incorrect shipping address, unsuccessful delivery attempts, refusal of delivery, or failure to make delivery arrangements with UPS—are not eligible for a refund.
Returned wine cannot be restocked, resold, or reshipped.
Lost Shipments
If your shipment appears to have been lost in transit, please contact us.
We will work with UPS to investigate the shipment and determine an appropriate resolution.
Marked as Delivered, but Not Received
If UPS tracking indicates that your shipment was delivered but you cannot locate it, we recommend that you:
- Check around the delivery location.
- Ask other household members or neighbors whether they accepted the delivery.
- Contact UPS for additional delivery information.
If you still cannot locate your shipment, please contact us so we can assist in determining the appropriate next steps.
Shipping Delays
Delivery may occasionally be delayed due to severe weather, carrier disruptions, holidays, or other events beyond our reasonable control.
Une Femme is not responsible for delays caused by UPS or other circumstances outside our control.
Questions?
If your order has not yet shipped, please contact us at hello@unefemmewines.com.
If your order has already shipped, please review your UPS tracking information and contact UPS regarding available delivery management options before contacting Une Femme.